Action VAL23 Value Series Cue

When in stock, please allow 10-12 business days for delivery from the date your order is placed.

Standard ground delivery is included with the purchase of this item.

Imperial cues are warranted to be free from defects in materials and workmanship for the lifetime of the cue, subject to the following terms:

• This warranty applies only to Imperial cues purchased directly from Imperial or from an authorized Imperial retailer.
• The warranty applies to the original purchaser only and is not transferable. Products purchased secondhand are not covered.
• Cues determined to have a covered manufacturing defect will be repaired or replaced, at Imperial’s discretion, with the same model or a product of comparable value at no charge.
• This warranty covers manufacturing defects only and does not cover damage resulting from misuse, mishandling, abuse, improper care, or unauthorized modifications or aftermarket products.
• Cue warpage is not covered under this warranty, as warpage may result from improper storage or environmental conditions.
  

For warranty assistance, please contact our Customer Service team at csdirect@imperialusa.com.

Proper storage will help protect your cue and maintain its performance over time.

• Temperature & Humidity: Store your cue at normal room temperatures, ideally between 65°F and 75°F. Avoid extreme changes in temperature or humidity, as these conditions can cause the wood to expand, contract, or warp.
• Cue Rack Storage: When storing your cue in a rack, make sure it is positioned straight and upright to help prevent warping. Wall-mounted cue racks should be installed on an interior wall, away from significant temperature and humidity fluctuations.
• Travel & Extended Storage: When traveling or storing your cue for an extended period, use a protective cue case. Two-piece cues should be disassembled and stored securely in the case. For extended storage, allow for adequate airflow to help prevent moisture buildup.

Returns & Refunds

• Most products may be returned for a refund or store credit within 30 days of delivery, provided the product is unused, in its original condition, and in its original packaging.
• Customers are responsible for all return shipping costs. Products that are not returned in their original condition and packaging may not be eligible for a refund or credit.

Order Cancellations

• Orders may be canceled at no charge before tracking information has been assigned and emailed to the customer.
• Once tracking information has been issued, a late cancellation fee equal to 20% of the purchase price will apply.
• All cancellation requests must be submitted to Imperial in writing through our Contact Us page or by email at csdirect@imperialusa.com.