No. Since we are not selling direct to end users at this time, all returns must be handled through the retailer at which the item/s was purchased. This includes orders placed on a retailer website or in-store (i.e. Bed Bath & Beyond, Amazon, Kohls etc). Please call their customer service department directly with questions related to orders.

Does Imperial accept returns?

How does Imperial handle returns, refunds, and cancellations?

If you have an issue with any product purchased through a dealer of ours and are interested in canceling your order, returning the product or seeking a refund, please communicate directly with the dealer from whom you purchased the product to review their specific return policy and/or terms. If you need any help contacting them, just let us know; we’re always happy to help! To review our return/refund/cancellation policy for purchases made on this website, please review the specific product page in question. There is a “Return, Refund, Cancellation Policy” information section on each product page that provides product specific data in this regard.

Where can I find "Care and Maintenance" instructions for my product?

Most product pages have "Care and Maintenance" information on them that is specific to the product in question.

When will an order I placed on this website ship?

How can I track an order I placed through this website?

If you placed your order through a dealer of ours, please contact that dealer as individual tracking policies may vary. If you placed your order directly from us on this website, you will be sent an email upon shipment of the order which will contain tracking information. If you ever have any questions though, don't hesitate to contact us.

If you purchased from a dealer of ours, please contact that dealer as individual shipping time frames may vary. If the pool table or game room furniture piece was purchased directly from this website, a lead time is listed on every product page that should give you a quality time range. However, you should always feel free to contact us via phone or email, using our “Contact Us” details

Where can I find the Warranty information for my product?

If you have an issue with any product purchased through a dealer of ours, please communicate directly with the dealer from whom you purchased the product to review their specific warranty terms. If you need any help contacting them, just let us know; we’re always happy to help. To review our warranty policy for purchases made on this website, please review the specific product page in question. There is a “Warranty” information section on each product page that provides product specific data in this regard

Do Imperial warranties extend to secondary purchases (example, buying in an auction or buying from a friend)?

Our warranty does not extend to secondary purchases; they only apply to original purchases

If I purchased an Imperial product from a dealer, can I return it to Imperial?

Imperial cannot directly honor returns or warranties for items that are not purchased directly from our website. However, we will help you communicate directly with the dealer from whom you purchased the product in an effort to help.

Do Imperial warranty policies cover labor?

Imperial warranty policies do not extend to labor; only to parts

My order arrived damaged; what should I do now?

If the pool table or game room furniture piece was purchased from a dealer of ours, please contact that dealer for a resolution as individual policies may vary. If the pool table or game room furniture piece was purchased directly from us, please contact us and we'll help resolve the issue for you, no problem!

Can I purchase replacement parts directly from Imperial?

Imperial will warranty components within our warranty guidelines but we unfortunately cannot sell replacement parts beyond those terms

What should I do if part of my order is missing upon delivery?

If the purchase in question was purchased from a dealer of ours, please contact that dealer for a resolution as individual policies may vary. If the game room furniture piece was purchased directly from us, please contact us and we'll help resolve the issue.

If my Imperial product was damaged in a flood, fire, during a move, etc., can Imperial help me with my insurance claim?

Imperial can certainly try to help in this situation by providing as much quality information as we can. Please contact us with as much information as possible and we'll do our best to help!

Does Imperial offer appraisal on pool tables and/or other game room furniture?

Imperial does not offer values on used pool tables. Our best suggestion is to review the local dealers within your market to determine a fair price

Does Imperial buy used tables and/or other furniture pieces?

Imperial does not buy back used pool tables or other game room furniture

Am I able to change the finish or color on Imperial Game Room Furniture?

Each Imperial Pool Table or piece of Game Room Furniture is designed, engineered, and produced to serve a specific game room purpose in both style and function. Our design team closely examines industry trends in an effort to create the best possible furniture for your home. The finishes and/or color choices reflect these decisions and cannot be modified

Can certain items from Imperial be used commercially?

All Imperial items are exclusively meant for residential use. Commercial use will void the warranty on the purchase

General FAQs

POOL TABLE FAQS

Are different felt options available for pool tables beyond what is shown?

Yes, we are able to change felt colors for no additional charge. Please add a note when placing your order in the "Notes" section to let us know your preferred color of felt if it is different than what is shown on the images.

How much room do I need for a pool table?

A standard 44” x 88” (8’) pool table needs a minimum of 42” around the playing field. Ideally, you should have at least 58” for a standard sized cue.

What is a standard-size pool table? How do I know what size table I have?

The vast majority of pool tables in homes across America are 8' pool tables that feature a playfield of 88" x 44". Most coin-operated pool tables in bars or restaurants are 7' pool tables and most tournament sized pool tables are 9' pool tables. If you aren't sure about the size of a pool table, measure the size of the playfield, not the exterior dimensions. When measuring, measure from the tip of the cushion on the rail to the other side's respective cushion for the most accurate reading.

How much does a pool table weigh?

A pool table's weight differs based on its size and materials:

6-foot: Approx. 500 lbs
7-foot: 700-900 lbs
8-foot: 850-1,200 lbs
9-foot: 1,000-1,500 lbs
10-foot: Approx. 1,500 lbs
12-foot: Approx. 2,500 lbs

The different weights are important to consider for installation and safety considerations.

How do I brush my pool table?

The best way to brush your pool table is to stay in one direction. This will keep the nap of the cloth uniform. It is also okay to use a small handheld vacuum cleaner to help remove any chalk dust that has settled onto the slate bed. A lint roller is also a lifesaver for dark cloth colors or pet hair and is safe to use.

Is it okay to move a pool table without taking it apart?

No; pool tables require professional technicians for assembly, deconstruction, or any movement within a home

How long should my cushion rubber last?

Generally, 10-55 years, although some cushion rubber lasts longer. If the pool table has seen direct sunlight, cushion life will be greatly reduced. We have also seen pool tables less than five years old that have “dead” cushions. It is unusual but it happens. You can test your cushions by rolling a ball firmly against a cushion on the short side. It should make 3 or 4 cushion-to-cushion contacts before coming to rest. The telltale sign of a dead cushion is a “thud” noise on contact. Cushions should be quiet and lively.

How high should I hang my lamp above my pool table?

There should be 32-36” between the bottom of the lamp and the cloth on the slate.

When should I replace my cue tip?

You should check your cue tip regularly for wear. When the leather tip wears down to the thickness of a dime it is time to replace it. By keeping your tip in good shape, you will not only get consistent play but also prevent small cuts in the cloth from miscues.

What are billiard balls made of?

Modern, high-quality billiard balls are made of pure phenolic resin. Lower-quality balls are made of polyester or other polymers. Resin balls last longer, clean easier, and prevent burn marks in billiard cloth. Ivory balls are extremely rare and have not been used for decades for ethical reasons.

What do I do if I spilled my drink on the pool table cloth?

Remember that prevention is key. You should not eat or drink near your pool table. But, if you do find yourself in this situation, act quickly. Absorb as much liquid as possible with clean dry paper towels. The longer the liquid sits, the more it will stain the cloth. We offer billiard cloth embedded with Teflon to help you keep your pool table clean. This is a great preventative measure, but secondary to not setting your drink on the rail of your pool table.

How long does it take to set up a pool table?

Usually pool table installations take between 2 to 3 hours, although times may vary based on the type of pool table being built, where it is going within the home, and the speed of the installer

Do the 3 markers or "sights" on the top of each pool table rail serve a purpose for game play or are they just decorative?

They serve both functions. The 3 sights on each pool table rail aren't just for decoration even though they add a nice design touch; they serve an important purpose. They are reference points meant to help you measure the angles for your shots. Sights come in a variety of shapes and sizes and Imperial designs each table with custom sights meant to fit the unique design of each model.

Can I place a rug under my pool table in my home?

A rug can be a great way to accent a pool table. though it should be appropriately sized to the room and allow for proper positioning while playing the game. Using a comfortable shooting posture, both feet should be completely on or completely off the rug. An improperly sized rug can become a tripping hazard while a participant works their way around the table, which is no good!

Is this a slate table and how thick is the slate?

Yes, all of our tables feature tournament-quality slate that is 1” thick. The slate is also backed with a wood border to help quiet the play and provide a surface that enables the installer to secure the felt more effectively.

Is the slate one, large piece?

No, to enable better machining, transportation, handling and leveling of the table in your home, the slate surface is actually made of 3 separate pieces. Once the slate is secured to the table frame by the professional installer, he will fill the seam of the three pieces to create one solid, uninterrupted play surface and it will essentially function like one large piece of slate.

What type of cushion rubber is used on Imperial Pool Tables?

Imperial uses natural, K66 Cushion Rubber on each rail for an authentic and even rebound during game play.

Who is building my pool table?

If you purchase directly through our website, Imperial has excellent dealers and professional contractors throughout the USA that will perform your in-home installation.

How big is the Skee-Ball Premium alley roller?

The assembled dimensions are 24”W x 108”L x 66”H

What is it made out of?

Skee-Ball Premium alley rollers are proudly built in the Midwest, crafted with thermo-infused laminate, engineered wood, and an authentic 6mm-thick cork ramp for lasting durability; shipped with (5) heavy 2.75” round, woodgrain-style balls and featuring a digital LED pixel marquee display with colorful visuals.

How do I start playing?

Power on your Skee-Ball Premium with the power switch on the top of the cabinet. Then, get familiar with the button panel, where you can chance the volume (between 0-10), choose between 1-6 players, select your game mode, and hit start!

Is it easy to move?

It’s not impossible, just don’t try to be a tough guy, because this game weighs approximately 250 pounds when fully assembled. Four (4) or more adults must be involved when moving the assembled game.

How many games are included on the Skee-Ball Premium?

Get ready to keep the good times rollin’ because Skee-Ball Premium comes with six (6) game modes for 1 to 6 players. Take your turn rolling 9 balls at the targets in Classic Skee-Ball style or vie for the highest score in 30 seconds if you’re feeling the need for speed. See all six games here.

How can I clean my Skee-Ball game?

Plastic Parts & Display Panel: Use a mild, foaming glass cleaner and soft microfiber towel to gently wipe down these areas Wood Surfaces: Use any good furniture polish and a soft microfiber towel to gently wipe down these surfaces. Try on an inconspicuous area first, if the polish does not react with the painted or wood surfaces, use on the rest of the wood surfaces. White Target Rings: Use warm soapy water and a soft microfiber towel to gently wipe down the rings. Do not use bleach. For excess dirt, a Magic Eraser® pad may be used, but avoid contact with scoring decals. Runway Carpet and Metal Surfaces: Use warm soapy water and a soft microfiber towel to gently wipe down these surfaces. Do not use bleach.

Where does my Skee-Ball Premium come from?

Skee-Ball Premium arcade cabinets are made and shipped from good ol’ Pulaski, Wisconsin (USA), just outside of Green Bay - home of the Pulaski Polka Days, Skee-Ball, and of course, the Green Bay Packers. Your Premium is handmade, in house, with the same quality and attention to detail as any original Skee-Ball alley you’d find in the arcade.

What is the product warranty?

This product is covered by a 6-month manufacturer’s warranty that is effective from the date of purchase. If during these 6 months, a part is found to be defective or breaks, we will offer to replace parts at no cost. Send a message to service@baytekent.com. Register your game at skeeball.com/register and we’ll grant you an additional 6 months of production (and send you a small gift)!

If something looks off or appears damaged when delivered, what should I do?

Take pictures before and as you are unboxing your new Skee-Ball alley roller. If you sign for it make sure that you note there was damage or if it’s really bad, refuse delivery. We’ve got you covered and will always make things right.

SKEE-BALL FAQS

Usually, our air hockey tables can be assembled within 30-45 minutes with 2 adults

How long does it take to assemble an air hockey table?

The surface of an air hockey table has thousands of tiny holes. Powerful fans inside the cabinet of the table blow air through these holes and create an “air cushion” under the puck. This forces the puck hover slightly in the air and allows it to glide with very little friction.

How do air hockey tables work?

Yes, it comes with four pucks and four mallets (or goalies).

Does my air hockey table include the pucks and mallets?

The cabinets of our air hockey tables are all pre-assembled. Minor assembly is otherwise required, which usually consists of attaching the base/legs to the cabinet.

Does my air hockey table come pre-assembled?

A regulation-sized air hockey table is 8 feet in length and 6 feet wide. Most home tables are smaller though. The tables offered by Imperial are typically around 83” long and 43” wide, which makes them a better fit for peoples’ homes.

Are air hockey tables supposed to be a certain size?

AIR HOCKEY FAQS

FOOSBALL FAQS

How big are foosball tables?

Imperial’s foosball tables are typically around 73” wide (including rods being fully extended), 54.5” long, and 34” tall.

Does my foosball table come pre-assembled?

Does my purchase include the balls for gameplay?

The cabinets of our foosball tables are pre-assembled. Minor assembly is otherwise required, which usually consists of attaching the legs or base to the cabinet as well as assembling the rods and players and attaching them to the cabinet.

Is “spinning” permitted in foosball?

Yes, your table comes with 4 balls. Additional balls can be purchased if need be.

It says the players on these foosball tables are counter-balanced; what does that mean?

This means that the players are built to be able to stay still in whatever position you place them in. When the opposing team has the ball, you’ll want your players down to create extra blocking ability while on offense, you’ll want the players up to give you more passing and shooting lanes. Counter-balanced players are nice and are found on higher-end models of foosball tables.

Where was foosball invented?

How long does it take to assemble a foosball table?

Not in a serious game. Spinning is one of the most common fouls in foosball. Spinning is defined as spinning the rods in a 360-degree rotation without touching the ball.

Foosball was invented in Madrid, Spain in 1937. Remarkably, the original version is nearly identical to the game we know today.

Typically, our foosball tables can be assembled within 45-60 minutes with 2 adults. The longest portion of assembly is putting the players on the rods properly.